Black River Medical Center: Primary Care Center & Heart Clinic ...
Internal Medicine • Watertown, NY
Ratings by platform
- Birdeye: 2.5 out of 5 stars (13 reviews)
- Yelp: Not specified (4 reviews)
What patients say
Patients praise
- Some medical staff are described as nice, caring, or attentive
- Promptness in getting patients in for appointments occasionally reported
- Quick handling of medication filling issues mentioned by some patients
Common complaints
- Unprofessional or rude reception staff
- Issues with prescription management/sending prescriptions to pharmacies
- Lack of communication and follow-up regarding referrals and appointments
- Long wait times or failure to be seen after arrival
- Cleanliness concerns
In patients' words
"Very rude and unprofessional receptionist. The medical staff was very nice. The dr stated in front of us that she was sending a prescription to the pharmacy. The prescription was NEVER sent. This ended up with patient going to er over the weekend. When canceling further appts the receptionist said “sounds good”."
— LocalityBiz / Beautihost review by missy h"Staff are caring & attentive. As a newcomer to the area I truly appreciate their warm kindness and patience with all my questions."
— LocalityBiz review by L. F.More clinics in Watertown
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