Essentia Health-Virginia Clinic

Patients praise

• High patient satisfaction ratings for ophthalmology providers, with individual scores typically around 4.8-4.9 out of 5
• Patients often describe ophthalmologists as thorough, professional, informative, and excellent listeners
• Clinical staff praised for efficiency and being patient-focused in addressing medical concerns
• Clear communication and willingness to explain complex conditions or treatments reported by patients

Common complaints

• Some patients reported concerns regarding communication, particularly with medication changes without discussion
• Isolated reports of negative staff attitude or lack of empathy toward patient needs
• Occasional complaints regarding administrative or procedural experiences in the broader clinic setting