Cardiology - Essentia Health-Virginia Clinic
Cardiology • Virginia, MN
Ratings by platform
- Healthgrades (Essentia Health-Virginia Clinic group directory): Provider ratings shown for multiple specialists; cardiology providers listed (ratings per provider not aggregated in the snippet) (Multiple specialty/provider counts shown; cardiology-related review counts not clearly aggregated in snippet)
- Healthgrades (Hospital - Essentia Health-Virginia): Patient Experience: 73% gave rating of 9 or 10; 63% would definitely recommend (lower than national average by 4% and 4% respectively) (Not specified in snippet)
- Healthgrades (Jennifer Kober, APRN - Cardiology): 4.9 out of 5 (41 reviews (41 ratings; 41 with a written review))
- Healthgrades (Neissa Boehm, APRN - Cardiology): 4.9 out of 5 (35 ratings (33 with a written review); overall satisfaction includes likelihood to recommend 4.857/5)
- MedicalRecords.com (Essentia Health Virginia hospital listing): 1.9 (MedicalRecords.com rating) (10 reviews)
- Apple Maps (Essentia Health - Virginia Clinic): 3.8 (22 reviews (shown as (22)))
What patients say
Patients praise
- Some cardiology providers (APRN staff) receive very high patient ratings for being knowledgeable, thorough, caring, and good communicators
- Strong likelihood-to-recommend numbers in hospital patient-experience metrics (e.g., high proportion rating 9–10)
- Users report positive experiences with some staff/doctors in longer-standing care
Common complaints
- Negative patient experiences including lack of empathy/poor communication and issues with medication management/discontinuation without discussion
- Lower-than-national-average recommendation/experience metrics at the hospital level
- Poor experiences related to appointment/billing/administrative processes (e.g., billing problems, delays, difficulty getting answers), plus a very low MedicalRecords rating
- Some complaints cite collection agency threats and frustration with billing/collections
In patients' words
"“The only reason I go to that clinic is because of the PA and nurses!” and reviews describe the provider as knowledgeable, well-prepared and personable."
— Healthgrades – Jennifer Kober, APRN cardiology reviews (Virginia, MN)"“Neissa always treats me as a person, and covers every aspect of my heart health… prompt… clear explanations…”"
— Healthgrades – Neissa Boehm, APRN cardiology reviews (Virginia, MN)"“One of the worst professional experiences I’ve ever had… complete lack of basic human empathy… left feeling worse…”"
— Healthgrades – Essentia Health-Virginia (hospital) provider review snippet"“I’ve had a few ongoing medical issues… tests done over and over… ‘we can’t find anything’… getting the brush off.”"
— MedicalRecords.com – Essentia Health Virginia listing review snippet"“they are sending me to collections” / “threatening me” regarding Essentia Health complaints on BBB"
— BBB Complaints – Essentia Health, LLC (Essentia Health complaints page)More clinics in Virginia
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