Essentia Health St. Mary's Hospice East Range
Hospice & Palliative Medicine • Virginia, MN
Ratings by platform
- Hospice Analytics: 88/100 (Quality Ranking Score) (14 total complaints (for Essentia Health, LLC over 3 years))
- Healthgrades (for Essentia Health-Virginia): 63% (Patient Recommendation Rate)
What patients say
Patients praise
- High quality of care, with the hospice/palliative care service receiving a quality ranking score of 88/100, placing it well above the national average.
- The service is noted for its focus on compassionate, patient-centered end-of-life care, pain management, and support for families.
- Bereavement counseling and grief support services are provided as part of the hospice care offering.
Common complaints
- Billing and financial concerns were raised in broader complaints regarding Essentia Health, including disputes over wellness visit charges and collection agency referrals.
- Patient experience ratings for the broader Essentia Health-Virginia hospital system indicate some dissatisfaction, with 63% of patients recommending the hospital, and reports of poor communication or lack of empathy from specific medical providers.
In patients' words
"One of the worst professional experiences I’ve ever had with a healthcare provider. The attitude, the tone, and the complete lack of basic human empathy were shocking."
— Healthgrades (Patient Review for Essentia Health-Virginia)More clinics in Virginia
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