Upstate Family Health Center
Primary Care • Utica, NY
Ratings by platform
- US Clinic Finder: 3.2 out of 5 stars (160 reviews)
What patients say
Patients praise
- Attentive and friendly providers
- Personalized, human-centered care approach
- Minimal waiting times observed by some patients
Common complaints
- Difficulty reaching the office via phone
- Outsourced answering service issues
- Reduced quality of care over time
- Challenges with prescription refill timeliness and mental health medication policies
In patients' words
"Honestly,it took me many years with other doctors & NP's... This clinic is awesome, no long wait in waiting room,staff is cool& I finally found the health care provider I've been looking for!!"
— LocalityBiz reviewer"The quality of care at this facility has steadily gone down over the past two years. This office currently does not have a phone service that is able to connect to the actual office."
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