Primary Care
Family Medicine • Utica, NY
Ratings by platform
- Solv Health (Primary Urgent Care): 4.9/5 stars (1,580 patient ratings)
- Birdeye (iHealth Utica): 4.8/5 stars (22 reviews)
- RateMDs (Laura L. Luke Clinic): 2.3/5 stars (1 review)
- U.S. News & World Report (Faxton St. Luke's): 2/5 stars (9 reviews)
What patients say
Patients praise
- caring and attentive providers who listen to concerns
- thorough physicals and medical examinations
- efficient and clean facilities with minimal wait times in some practices
- friendly and professional staff members
- positive long-term patient-provider relationships
Common complaints
- reports of poor communication and failure to share test results
- long wait times in some offices
- perceived rushed appointments and limited time with providers
- staffing turnover or unprofessional behavior in certain facilities
- issues with incorrect prescription processing
In patients' words
"They never did, and when I called to get the results I was hung up on I left messages and no one returned my phone calls."
— Patient review regarding Primary Urgent Care"After receiving a breast cancer diagnosis last year, she randomly called me just to see how I was doing. To me, that shows her true character..."
— Patient review regarding Dr. Andrea Finocchiaro"If I message her on the MV Health System website either she responds directly or her staff does the same day. I’ve never felt more comfortable and confident in my PCP."
— Patient review regarding Dr. Karishma CircelliMore clinics in Utica
Primary Care Doctors & Family Practice
Patients praise: Empathetic and compassionate care · Thorough diagnostic skills and willingness to listen to patient concerns.
Upstate Family Health Center
Patients praise: Availability of primary care and general medicine services · Efforts to reduce barriers to access for the community.
Hospice & Palliative Care, Bereavement Care | New Hartford, NY
Patients praise: High overall patient and family satisfaction ratings · Professional and attentive hospice teams.
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