Upstate Family Health Center

Patients praise

• Availability of primary care and general medicine services
• Efforts to reduce barriers to access for the community
• Individual providers sometimes received high ratings for care quality

Common complaints

• Difficulty reaching staff via phone or long hold times
• Concerns regarding unprofessionalism and lack of follow-up on messages
• Issues with medication management and prescription refills
• Perceived lack of compassion or dismissal of patient concerns
• High turnover of medical providers making continuity of care difficult
• Administrative/billing issues and poor management oversight