Interventional Pulmonology Springfield | Trinity Health Of New ...
Pulmonary • Springfield, MA
Ratings by platform
- Trinity Health Of New England Official Site: 4.9/5 (219 reviews)
What patients say
Patients praise
- High ratings for specific providers, particularly in specialty care like pulmonology
- Knowledgeable and compassionate medical care from physicians and nursing staff
- Convenience of having integrated lab and imaging services onsite
- Positive interactions with friendly and helpful front-office staff in some departments
Common complaints
- Communication difficulties with staff and administrative departments
- Long wait times for appointments and during visits
- Billing and insurance payment processing errors
- Difficulty scheduling or rescheduling appointments
- Unprofessional or rude conduct by some reception and support staff
- Concerns regarding transition of care after provider departures
In patients' words
"I was trying to make a appointment for myself for something serious and a woman from the specialty department picked up. I wanted to know if I’m still in the system so that I can make an appointment and she whispered “what a f*ing mo*on” and transferred me to another department."
— WebMD Patient Review"Yesterday’s experience was an F for failure regarding Trinities management for my needs."
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