Primary and Preventive Care | Baystate Health
Primary Care • Springfield, MA
Ratings by platform
- Yelp: 4.7/5 for some individual physicians, though overall practice ratings vary widely (87 reviews (Yelp))
What patients say
Patients praise
- Some patients report positive, long-term relationships with specific providers
- Appreciation for expert and compassionate care from certain staff members
- Convenience for routine urgent care services noted by some patients
Common complaints
- Difficulties scheduling appointments and long wait times for primary care providers
- Complaints regarding unprofessional or dismissive staff attitude
- Issues with billing systems and communication of charges
- Difficulties with administrative tasks and follow-up care
In patients' words
"My partner still goes here and his recent experience for the past 3 months has also been very unprofessional, for example it took a whole month to get paperwork back that they couldn’t find at first."
— LocalityBiz Review"Been a patient here since I was a baby... it seems nearly impossible to get in with their primary care doctor who’s been nothing but the best... I refuse to see any other provider in this office as they are always dismissive."
— LocalityBiz Review"Dr. Sadaya-Conda is the best primary care physician I've had in my 65 years. She is thorough, knowledgeable, kind, and actually takes the time to explain, ask questions, etc."
— Springfield Primary Care ReviewsMore clinics in Springfield
Springfield Hospital
Patients praise: Staff friendliness, kindness, and compassion · Clean, well-maintained facilities.
Springfield Hospital: Home
Patients praise: Highly professional, friendly, and caring staff across all roles (nurses, consultants, reception) · High levels of hospital cleanliness.
Personal Primary Care & Weight Management
Patients praise: Patients praise the medical providers (specifically Dr. Khan, Dr. Borhot, and PAs) for being caring, thorough, nonjudgmental, and invested in health outcomes · Effective and personalized weight loss/management programs with documented successes in weight reduction and patient education.
McKenzie River Dental: Home | Dentist in Springfield
Patients praise: Friendly, welcoming, and knowledgeable staff · Professional and efficient dental care.
Expert Physical Therapist for Back Pain Relief
Patients praise: staff is knowledgeable and professional · highly personalized treatment plans tailored to specific needs.
Horizon Infusions Springfield Center, Infusion and Injection Therapy
Patients praise: Friendly, professional, and caring staff · Efficient handling of billing and prior authorizations.
Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.