Primary and Preventive Care | Baystate Health
Primary Care • Springfield, MA
Ratings by platform
- Yelp: 4.7/5 (87 reviews)
What patients say
Patients praise
- Some patients report positive, long-term relationships with specific providers
- Appreciation for expert and compassionate care from certain staff members
- Convenience for routine urgent care services noted by some patients
Common complaints
- Difficulties scheduling appointments and long wait times for primary care providers
- Complaints regarding unprofessional or dismissive staff attitude
- Issues with billing systems and communication of charges
- Difficulties with administrative tasks and follow-up care
In patients' words
"My partner still goes here and his recent experience for the past 3 months has also been very unprofessional, for example it took a whole month to get paperwork back that they couldn’t find at first."
— LocalityBiz Review"Been a patient here since I was a baby... it seems nearly impossible to get in with their primary care doctor who’s been nothing but the best... I refuse to see any other provider in this office as they are always dismissive."
— LocalityBiz ReviewMore clinics in Springfield
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