Caring Health Center | Affordable High-Quality Health Care Service
Primary Care • Springfield, MA
Ratings by platform
- HelpConnectUsa: 3.6/5 (426)
- Facebook: 54% recommend (12)
What patients say
Patients praise
- Some patients find providers, doctors, and nurses to be kind and professional
- Convenient for quick access to appointments, such as physicals
- Important resource for those seeking services that accept MassHealth or who are uninsured
- Helpful for those needing comprehensive primary care in a community-focused setting
Common complaints
- Difficulties with administrative and office communication, including unresponsiveness and inability to speak directly with providers
- Reports of disorganized scheduling and booking errors
- Complaints about rude or unhelpful front desk and support staff
- Limited parking availability at certain locations
- Significant delays in receiving prior authorizations and medical follow-ups
In patients' words
"The most unprofessional and disorganized dental office I’ve ever dealt with. Do not go to them for dental work. I was explicitly told I had a phone consultation scheduled... yet I received a call yesterday informing me I was supposed to be in the office..."
— Patient review on LocalityBiz"The office part of this medical office is bottom tier. The “receptionist” at this location does not care about any patients and seems annoyed as soon as she needs to help someone... I love my physician, but I will change because of the state of everything else in that office."
— Patient review on BeFitHealthClubs"Caring Health Center in Springfield is highlighted as a convenient, quick-access option for care. Community members note 'how quick you can get in,' making it especially appealing for time-sensitive needs like sports physicals and new-patient appointments."
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