Baystate Rehabilitation Care
Physical & Occupational Therapy • Springfield, MA
Ratings by platform
- befithealthclubs.com: 3.3/5 (25 reviews)
- healthyhearing.com (specifically for audiology services): 4.25/5 (4 reviews)
What patients say
Patients praise
- Individual therapists are often described as competent, helpful, and kind
- Some patients received effective therapy outcomes
- Occasional praise for professional front desk staff in specific interactions
Common complaints
- Inconsistent or poor scheduling and appointment management
- Difficulty getting return calls or communicating with the office
- Administrative issues cited as a major point of frustration
- Perceived lack of care or accountability from management
In patients' words
"The therapist themselves seem competent if you manage to get an appointment."
— befithealthclubs.com"The front office administration at this place is horrendous... My main issue is with management. The scheduling is inconsistent... and they simply don’t care."
— befithealthclubs.comMore clinics in Springfield
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