Baystate Rehabilitation Care - Springfield

Patients praise

• Individual therapists are often described as competent, helpful, and kind
• Some patients received effective therapy outcomes
• Occasional praise for professional front desk staff in specific interactions

Common complaints

• Inconsistent or poor scheduling and appointment management
• Difficulty getting return calls or communicating with the office
• Administrative issues cited as a major point of frustration
• Perceived lack of care or accountability from management