Rehabilitation - Holyoke Health
Physical & Occupational Therapy • Springfield, MA
Ratings by platform
- Vitals / Indeed (for employee context): 3.7/5 for one provider (139 reviews for Holyoke Medical Center)
What patients say
Patients praise
- Some patients report phenomenal emergency and routine care experiences at the affiliated hospital
- Staff noted as helpful in specific instances, such as assisting with medication access and gap plans
- High percentage of hospital patients willing to recommend the facility
Common complaints
- Difficulties reaching the office by phone and long wait times for appointments
- Reports of unprofessional, dismissive, or lazy staff behavior
- Issues with follow-up, referrals, and medical record management
- Complexities in navigating insurance and state systems for healthcare access
In patients' words
"Spent the better part of an afternoon either calling with no answer, or on hold for hours only to be met with dead air on the phone and a disconnected line."
— LocalityBiz user review"Awesome in person but dont try calling for appointment they will leaving waiting go in and insist you get appoinment."
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