Mercy Clinic Palliative Care - Springfield
Palliative Care • Springfield, OR
Ratings by platform
- Mercy internal post-care surveys for specific providers: 4.8 out of 5 stars (based on 107 patient survey responses) (107)
- Yelp (for Mercy Hospital Springfield): 1.8 out of 5 stars (108)
- Better Business Bureau (for Mercy Hospital): 1.6 out of 5 stars (Varies by platform)
What patients say
Patients praise
- Specific palliative care team members noted as nice and knowledgeable
- Generally high understanding of care plans upon discharge in broader hospital metrics
Common complaints
- Reports of poor communication from nursing and support staff
- Concerns regarding wait times and responsiveness to call lights
- Patient perceptions of dismissive or judgmental attitudes from some providers
- General dissatisfaction with hospital billing and administrative follow-up processes
In patients' words
"Palliative care team is very nice and knowledgeable."
— Internal Mercy Patient Survey (Meredith Leann Hoffmeyer, NP profile)"...lacks compassion, kindness and empathy towards the disabled and ill."
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