Pain Management - CoxHealth
Pain Management • Springfield, MO
Ratings by platform
- BizDir24: 2.1/5 (13 reviews)
- Yelp (Brand-level): 2.1/5 (207 reviews)
- Yelp (Springfield Urgent Care): 2.0/5 (30 reviews)
What patients say
Patients praise
- Some isolated instances of satisfaction with specific visits, such as urgent care experiences during holidays
Common complaints
- Difficulties with billing and administrative issues
- Reports of perceived dismissive treatment or staff attitudes toward patients in pain
- Concerns regarding long wait times and care delays, recently exacerbated by a transition to a new electronic medical record system (EPIC)
- Mixed experiences with staff responsiveness and communication
In patients' words
"When you’re there for help, and you feel like you’re getting excuses and dysfunction — frustration that has absolutely nothing to do with you or patient care — it’s not really a patient problem. It’s a management problem that’s flowing over and affecting the patient and their care."
— KY3 News, 2026-03-04"They had treated her like a drug seeking idiot for legitimate pain."
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