Springfield Clinic Orthopedics Walk-In
Orthopedic Surgery • Springfield, IL
Ratings by platform
- Wheree: 8.8/10 (overall rating for Jacksonville location) (1 rating (WebMD for specific walk-in practice))
What patients say
Patients praise
- Swift attention for acute concerns and rapid diagnostics like X-rays upon arrival
- Professional and knowledgeable clinical staff and physician assistants who explain conditions clearly
- Welcoming and supportive atmosphere reported by many patients
- Friendly and helpful administrative staff
Common complaints
- Concerns regarding billing practices and lack of cost transparency for self-pay patients
- Reports of poor bedside manner from specific providers (e.g., condescending or dismissive behavior)
- Complaints about excessive clinic wait times
- Instances of patients feeling unheard regarding post-surgical pain or medical concerns
In patients' words
"The Doctor was Awesome. The Nurse let me know what was going on and gave me a few ideas on how to have less pain."
— LocalityBiz (patient review)"He was dismissive, condescending, and unfriendly... I found the wait times at the clinic to be excessive, often exceeding an hour, accompanied by insincere apologies."
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