Springfield Clinic
Cardiology • Springfield, IL
What patients say
Patients praise
- Professional, friendly, and courteous staff and doctors
- Attentive care where providers take time to explain treatment plans and listen to concerns
- Efficient and helpful clinical services in certain departments
Common complaints
- Billing and insurance disputes, including unexpected charges and being sent to collections
- Difficulty accessing providers for in-person appointments, with reports of patients being directed to assistants or nurse practitioners instead
- Perceived unprofessionalism or lack of responsiveness to patient concerns
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