Dermatology | Springfield Clinic Medical Specialties
Dermatology • Springfield, IL
Ratings by platform
- Birdeye: 4.9 out of 5 stars (169 reviews (Peoria location))
- Facebook: 82% recommendation rate (687 reviews)
What patients say
Patients praise
- Professional and kind staff, including receptionists and nursing staff
- Welcoming and safe clinical environment
- Thorough and efficient medical care in some instances
- Good rapport with specific providers noted by some patients
Common complaints
- Billing and collection practices, including quick referral to collections for billing disputes
- Accessibility issues, including difficulty seeing physicians instead of assistants or nurse practitioners
- Perceived lack of attentiveness or feeling rushed during appointments
- Unsatisfactory administrative or customer service experiences
In patients' words
"From the moment I stepped up to the receptionist desk, who were just wonderful, till the few minutes I was in a room with an amazing Nurse, who was kind and thoughtful, professional, till I saw Dr. Silva, who was kind, absolutely wonderful,efficient, and answered all my questions..."
— Birdeye review for Springfield Clinic Peoria Allen"They are quick to turn you in to collections. I was working with my insurance company and they turned me in. I let them know the was an billing issue and they still did."
— Review for Springfield Clinic Main CampusMore clinics in Springfield
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