The Eye Institute | Springfield Clinic Medical Specialties
Optometry • Springfield, IL
Ratings by platform
- US News Health: 3.7 out of 5 (3 reviews (for Dr. Stephen Holland))
- Yelp: Not explicitly provided in aggregate for the Eye Institute alone (55 reviews (for the main Springfield Clinic entity))
What patients say
Patients praise
- Professional and skilled surgical outcomes (e.g., LASIK)
- Thorough and efficient care by specific providers
- High patient experience scores for select individual providers
- Ease of the procedural process for surgeries
Common complaints
- Lack of communication regarding appointment cancellations
- Perceived violations of patient privacy
- Policies regarding refusal to treat based on specific health conditions (e.g., A1C levels) or declined procedures
- Concerns regarding billing costs
In patients' words
"Refused to see me cause my a1c was too high... the doctor did not speak to me after I drove 30 miles to see him. The a1c results were available before my appt but they did not bother to cancel before my drive!"
— My Vision Care (user review)"Got LASIK done and it was the best decision I could have ever done... The staff was great!!!! Thank you so much for my new vision, best decision ever."
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