Prairie Eye Center
Optometry • Springfield, IL
Ratings by platform
- MyVision.org Aggregate: 2.7 out of 5 stars (65 reviews across web sources)
- Birdeye Aggregate: 3.2 out of 5 stars (169 reviews)
What patients say
Patients praise
- Staff noted as friendly and knowledgeable in some experiences
- Some physicians perceived as caring and informative
- Positive feedback on specific, successful procedures like past cataract surgeries
Common complaints
- Long wait times for appointments and during visits
- Unresponsiveness to phone calls and voice messages
- Incorrect prescriptions leading to vision issues or discomfort
- Billing issues and confusion regarding insurance coverage
- Surgery complications including reported vision problems
- Perception of a high-volume, impersonal service environment
In patients' words
"I had gone thru the motions of eye chart exam, eye lid scan touch and dilation of both eyes with the drops during the first 90 minutes or so. Next thing, I was directed to sit in the waiting area for the next 45 minutes."
— Birdeye user review"My actual appointment and exam were fine. However, when my son and I went to check out and set up our appointment for next year, this awful, unprofessional..."
— Yelp user review"The staff is very friendly and knowledgeable. The doctor took time to explain the procedure and answered all my questions."
— Prairie Eye Center website testimonialMore clinics in Springfield
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