Internal Medicine Primary Care - Oregon Medical Group
Internal Medicine • Springfield, OR
Ratings by platform
- Birdeye: 2.2 out of 5 stars (17 reviews (Crescent Medical Clinic))
- Yelp: Generally low ratings indicated by context (82 reviews (aggregated))
What patients say
Patients praise
- Some patients have expressed appreciation for specific individual physicians and providers
- Occasional positive experiences with routine well-child visits
Common complaints
- Significant access issues, including difficulties in scheduling, long wait times, and being dropped as a patient
- Frequent communication breakdowns, including staff being unresponsive, unhelpful, or rude on the phone
- Serious complaints regarding billing department stress and mismanagement
- Concerns over continuity of care and provider turnover under Optum ownership
- Reports of being left without necessary medications, particularly for chronic pain management
- Dissatisfaction with the medical process, including missed diagnoses and poor follow-up for chronic conditions
In patients' words
"I love the physicians at this location. BUT The billing department has been the cause of mental and emotional stress for nine years."
— BBB Business Profile"Absolutely Horrible Experience – Avoid Oregon Medical Group at All Costs... They dropped me as a patient without any notice—no call, no letter, nothing."
— Birdeye (Crescent Medical Clinic)"'Just hell': Oregon Medical Group patients stranded without pain medications at Oregon Medical Group"
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