Geriatrics in Eugene, OR - PeaceHealth
Geriatrics • Springfield, OR
Ratings by platform
- WebMD (Dr. Jeffrey Baxter, MD): 3.5 out of 5 average (3 ratings; 2 reviews)
- Healthgrades (Dr. Hsiang-Sen Yeh, MD): 3.9 star rating (16 reviews (5 with written review))
- PeaceHealth Sacred Heart Medical Center at Riverbend (Facebook): 72% recommend (377 reviews)
- PeaceHealth Sacred Heart Medical Center at Riverbend (BestProsInTown): “exceptional care” / positive review summary (no numeric rating shown in snippet) (286 reviews)
- PeaceHealth Sacred Heart Medical Center at Riverbend (Women's Choice Award listing): Inpatient recommendation 72% (Not stated)
What patients say
Patients praise
- Courteous/supportive staff and caring experience reported in some reviews
- Cleanliness/organized care and reassuring, calming environment mentioned
- Patient confidence/feeling seen and well cared for
- Some providers have favorable satisfaction ratings (e.g., 4.7/5 and 4.3/5 shown on PeaceHealth provider pages)
Common complaints
- Long appointment wait times and perceived lack of staff follow-up/urgency (WebMD review)
- Concerns about access/care limits (e.g., infusion frequency limitations described in WebMD review)
- Complaints about unprofessional or belittling behavior and refusal to fill prescriptions; being banned from a clinic (LocalityBiz review of a PeaceHealth clinic)
- A survey claiming very high negative experiences (97% reported negative experience)
In patients' words
"“Waiting 6-7 months for an appointment with Dr. Baxter, for a person with a chronic disease is unacceptable. The staff doesn't care and they never call back…”"
— WebMD review excerpt for Dr. Jeffrey Baxter, MD (Geriatric Medicine)"“She is disrespectful and belittling when talking to you… They sent me a letter saying I was banned from their clinic… they have refused to fill my prescriptions.”"
— LocalityBiz review excerpt (PeaceHealth Riverbend Pavilion)"“A recent survey of PeaceHealth patients found a staggering 97% reported having a negative experience at a local PeaceHealth facility.”"
— Oregon Nurses Association page citing PeaceHealth patient survey"“The dedicated team, from the front desk to the nurses, doctors, and staff, is praised for their fast, kind, thorough, and organized approach.”"
— BestProsInTown summary/reviews for PeaceHealth Sacred Heart Medical Center RiverBendMore clinics in Springfield
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