Trinity Health Of New England - Gastroenterology

Patients praise

• Highly regarded clinical staff (providers and PAs are frequently described as knowledgeable, attentive, and kind)
• Patients often report feeling comfortable, respected, and at ease during visits
• Effective communication, with staff noted for explaining things in understandable terms
• Generally efficient check-in and scheduling processes

Common complaints

• Reports of billing issues and administrative hurdles (e.g., repeating payments, difficulty resolving billing errors)
• Occasional complaints about crowded waiting rooms
• Some patients feeling that providers did not offer specific desired answers or direction