SIU Medicine Center for Family Medicine | Springfield
Family Medicine • Springfield, IL
Ratings by platform
- Birdeye (aggregated from Google): 2.8 out of 5 stars (121 reviews)
What patients say
Patients praise
- Friendly and personable nursing staff
- Clean and well-maintained facility
- Compassionate and empathetic physicians and CNAs
- Generally efficient appointment flow, especially in the mornings
- Helpful front desk staff
Common complaints
- Long hold times on the phone
- Difficulty communicating with providers or nursing staff
- Issues with appointment scheduling and arrival times
- Dissatisfaction with responsiveness to messages
In patients' words
"When I called SIU Family Medicine, I was on hold for 30 minutes or so... When I called the nurse to leave a message, I had not received a call back. I decided to leave SIU Family Medicine for good."
— Birdeye User Review"Everyone is wonderful! Nurses are friendly and personable... Fast in the mornings compared to afternoon getting patients in and out."
— FindRecoveryCenter User Review"The building is clean and decorated nicely. The girls at the front desk are very nice and helpful. The doctors and their assistants go above and beyond for their patients."
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