Centers for Family Medicine
Family Medicine • Springfield, IL
Ratings by platform
- Birdeye (SIU Center For Family Medicine, Springfield, IL): 2.8 out of 5 stars (121 reviews)
- Healthgrades (Dr. John Lee, SIU): 3.5 out of 5 stars (10 reviews)
- PissedConsumer (Springfield Family Physicians): 1.2 out of 5 stars (2 reviews)
What patients say
Patients praise
- Some staff described as phenomenal or friendly
- Individual providers noted as attentive and professional
- Convenient location for some facilities
- Helpful approach to resolving immediate healthcare needs
Common complaints
- Long wait times for appointments and on hold during phone calls
- Difficulty communicating with providers or nursing staff
- Rushed appointments and feeling like the doctor did not listen or answer questions thoroughly
- Communication issues regarding provider reassignments or staff knowledge
- Perceived unprofessionalism or lack of courtesy from some staff members
In patients' words
"When I called SIU Family Medicine, I was on hold for 30 minutes or so... When I called the nurse to leave a message, I had not received a call back. I decided to leave SIU Family Medicine for good."
— Birdeye Review (SIU Center for Family Medicine, Springfield, IL)"My husband was the patient and we felt rushed... It was my husband first visit and the dr Lee was impatient, rushing him to move on to his next complaint."
— Healthgrades Review (Dr. John Lee, Springfield, IL)"They reassigned two family members to a new, inexperienced NP without notification. Four weeks of failed calls and rude staff."
— PissedConsumer Review (Springfield Family Physicians)More clinics in Springfield
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