SIU Medicine Center for Family Medicine
Family Medicine • Springfield, IL
Ratings by platform
- Birdeye (SIU Center For Family Medicine, Springfield, IL): 2.8/5 (121 reviews)
- Healthgrades (Dr. John Lee, SIU): 3.5/5 (10 reviews)
What patients say
Patients praise
- Some staff described as phenomenal or friendly
- Individual providers noted as attentive and professional
- Convenient location for some facilities
- Helpful approach to resolving immediate healthcare needs
Common complaints
- Long wait times for appointments and on hold during phone calls
- Difficulty communicating with providers or nursing staff
- Rushed appointments and feeling like the doctor did not listen or answer questions thoroughly
- Communication issues regarding provider reassignments or staff knowledge
- Perceived unprofessionalism or lack of courtesy from some staff members
In patients' words
"When I called SIU Family Medicine, I was on hold for 30 minutes or so... When I called the nurse to leave a message, I had not received a call back. I decided to leave SIU Family Medicine for good."
— Birdeye Review (SIU Center for Family Medicine, Springfield, IL)More clinics in Springfield
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