Family Medicine | Springfield Clinic Medical Specialties
Family Medicine • Springfield, IL
Ratings by platform
- Google (via Rannkly): 4.7/5 (based on 1040 reviews) (1040)
- Yelp: 2.1/5 (55)
- Medicai (aggregated): 4.8/5 (637)
- Facebook: 82% recommend (687)
What patients say
Patients praise
- Friendly, welcoming, and professional staff members
- Providers described as thorough, attentive, and good at explaining complex health information
- Efficient lab and radiology services
- Strong appreciation for specific providers who take the time to listen to patient concerns
Common complaints
- Billing disputes and confusion regarding insurance coverage
- Challenges with communication and disconnected departments
- Occasional long wait times and scheduling issues
- Some patients reported feeling unheard or invalidated during mental health care visits
In patients' words
"Dr. Berry and Dr. Patel are so wonderful caring and very thorough. You can expect them to most likely figure out what's going with your health."
— Rannkly (Patient Review)"Springfield Clinic, as an entity, appears to specialize multiple billing offices, disconnected departments, and an astonishing resistance to responsibility."
— Birdeye (Patient Review)"From the moment I stepped up to the receptionist desk, who were just wonderful, till the few minutes I was in a room with an amazing Nurse... I truly appreciate and am grateful that there are places that are amazing."
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