Endocrine Associates of Western Mass |
Endocrinology • Springfield, MA
Ratings by platform
- Vitals.com: 3.9 out of 5 stars (average for Dr. Kimberly A. Browne-Martin) (18 ratings and 3 written reviews)
What patients say
Patients praise
- Doctors are caring and attentive to patient needs
- Providers are thorough and approachable
- Physicians take the time to answer questions
Common complaints
- Long wait times at the office
- Rudeness and lack of professionalism from front desk staff
- Difficulty scheduling appointments
In patients' words
"The doctor herself is caring and does pay attention to the patients' needs. However, the office is a complete mess. The average wait time is an hour and a half. The front desk staff is extremely rude and disrespectful."
— Vitals.com review for Dr. Kimberly A. Browne-Martin"Worth the wait to have a fair understanding doctor. Especially when appointments are not often. Staff is helpful and Dr will call back, even if at night."
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