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Baystate Cardiology

Cardiology • Springfield, MA

What patients say

Patients praise

  • Many patients praise individual cardiologists for being thorough and attentive listeners
  • Positive feedback regarding the expertise and professional care provided by certain specialists
  • Some reports of doctors being available and helpful during health crises
  • Appreciation for staff friendliness and professionalism in some instances

Common complaints

  • Administrative inefficiencies, such as issues with timely paperwork completion
  • Difficulties with appointment scheduling and long wait times
  • Reports of perceived unprofessional or unfriendly staff behavior
  • Some patients felt doctors were rushed and did not spend enough time with them
  • Occasional communication barriers or lack of clarity regarding appointments and instructions

In patients' words

"Was scheduled on a day that they don't do the specific test that I was to receive. I was called one hour before the test was to start to tell me that they would have to cancel."

— Patient review cited via drracheleidelman.com

"Dr. Pack always listens to me. He called me to talk about medicine."

— Healthgrades review for Dr. Quinn Pack

"I don't think that the doctor has enough time for each patient... he had his own plan for me w/o spending more than 10 minutes with me."

— Healthgrades review for Dr. Hany Aziz

"I am very happy with my doctor he is the best The staff is great"

— Vitals review for Dr. Amir Lotfi

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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