Baystate Health
Behavioral Health • Springfield, MA
What patients say
Patients praise
- Staff described as caring, empathetic, and professional in specific instances
- Life-saving support and effective treatment outcomes for many individuals in recovery programs
- Helpful peer support communities and structured therapy environments
- Improved quality of life and stability reported by successful participants
Common complaints
- Billing inaccuracies and collections issues
- Poor communication and unresponsiveness to patient inquiries
- Long wait times and scheduling difficulties
- Perceived lack of care, empathy, or unprofessional staff demeanor
- Specific concerns about medication management and administrative errors
- Inadequate support for specialized needs (e.g., single parents, trauma-informed care)
- Reports of unsafe, overcrowded, or unhygienic environments at some inpatient facilities
In patients' words
"Tried again(stupid me) in 2023 for same type of psychiatrist....they only match you with the next name on their list. Left a voice message with a question in nursing...Never returned call."
— BBB Review for Burrell Behavioral Health"This place is saving lives every day, a day at a time! Although there are times it's crowded, and the costs are very high."
— Rehab.com Review for BHG Springfield Treatment Center"If I could give this place 0 I would it’s been 20 yrs since I spent 10 months here and it was truly one of the worst experiences of my life."
— LocalityBiz Review for Lakeland Behavioral Health"Clients frequently describe Gateway Foundation as a supportive, life-changing environment with staff who genuinely care and programs that provide lasting tools for recovery."
— StartYourRecovery Review Summary for Gateway FoundationMore clinics in Springfield
Behavioral Health Network WellBeing Center (CBHC)
Patients praise: Staff described as professional, caring, and friendly · Effective support for diverse mental health and addiction needs.
Christopher M Wolf, DPM
Patients praise: compassionate and thorough care · straightforward approach to patient concerns.
Personal Primary Care & Weight Management
Patients praise: Patients praise the medical providers (specifically Dr. Khan, Dr. Borhot, and PAs) for being caring, thorough, nonjudgmental, and invested in health outcomes · Effective and personalized weight loss/management programs with documented successes in weight reduction and patient education.
Springfield Comprehensive Treatment Center
Patients praise: counselors are described as wonderful, caring, and supportive · the clinic is seen as having improved under new management.
Seven Sisters Midwifery
Patients praise: Highly knowledgeable, professional, and compassionate staff · Supportive, empowering, and patient-centered prenatal and birth care.
Springfield Dental
Patients praise: Friendly, kind, and welcoming office staff and dental teams · Effective management of dental anxiety through gentle and informative care.
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