Behavioral Health Services
Behavioral Health • Springfield, MA
Ratings by platform
- BBB (Burrell Behavioral Health): 1.14/5 stars
- Rehab.com (BHG Springfield Treatment Center): 4.2/5 stars (55 reviews)
- Birdeye (Lakeland Behavioral Health): 2.0/5 stars (337 reviews)
- BestProsInTown (Lincoln Prairie Behavioral Health Center): Mixed (No specific star rating provided) (101 reviews)
- StartYourRecovery (Gateway Foundation): 5/5 stars (226 reviews)
What patients say
Patients praise
- Staff described as caring, empathetic, and professional in specific instances
- Life-saving support and effective treatment outcomes for many individuals in recovery programs
- Helpful peer support communities and structured therapy environments
- Improved quality of life and stability reported by successful participants
Common complaints
- Billing inaccuracies and collections issues
- Poor communication and unresponsiveness to patient inquiries
- Long wait times and scheduling difficulties
- Perceived lack of care, empathy, or unprofessional staff demeanor
- Specific concerns about medication management and administrative errors
- Inadequate support for specialized needs (e.g., single parents, trauma-informed care)
- Reports of unsafe, overcrowded, or unhygienic environments at some inpatient facilities
In patients' words
"Tried again(stupid me) in 2023 for same type of psychiatrist....they only match you with the next name on their list. Left a voice message with a question in nursing...Never returned call."
— BBB Review for Burrell Behavioral Health"This place is saving lives every day, a day at a time! Although there are times it's crowded, and the costs are very high."
— Rehab.com Review for BHG Springfield Treatment Center"If I could give this place 0 I would it’s been 20 yrs since I spent 10 months here and it was truly one of the worst experiences of my life."
— LocalityBiz Review for Lakeland Behavioral Health"Clients frequently describe Gateway Foundation as a supportive, life-changing environment with staff who genuinely care and programs that provide lasting tools for recovery."
— StartYourRecovery Review Summary for Gateway FoundationMore clinics in Springfield
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