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Internal Medicine in Somerville, MA - Primary Care

Primary Care • Somerville, MA

What patients say

Patients praise

  • Physicians described as caring, compassionate, and attentive listeners
  • High satisfaction with medical expertise and professionalism of specific doctors
  • Clear explanations of health conditions and treatment plans
  • Appreciation for thorough diagnostic approaches and follow-ups

Common complaints

  • Perceived lack of thoroughness in physical exams and consultations
  • Dissatisfaction with office procedures and administrative staff communication
  • Reports of staff being rude or unprofessional over the phone
  • Preference for seeing MDs over nurse practitioners in certain practices

In patients' words

"I can say, without question, Luis Henkel [is the best] primary care doc with whom I've ever had... he explains any issues [in a] concise way, without ever making me feel he's rushed for time"

— Healthgrades patient review

"Staff is rude and PCP was actually listening to her voicemails and checking her emails during a virtual visit. I was mortified. I will never go back here again."

— Birdeye patient review

"As a patient at Somerville Family Practice, you will almost always see one of the Nurse Practitioners, rarely an actual MD... I came into Somerville Family Practice at least 8 times... complaining of the same health issue, and was always placed with one of the Nurse Practitioners, who seemed calmly indifferent and clueless as to how to help me."

— Unilocal patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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★★★★★4.7/5(16,202 reviews · 2 platforms)

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Internal Medicine in Somerville, MA - Primary Care | Physicians

★★★★★4.7/5(257 reviews · 8 platforms)

Patients praise: Thorough, attentive listening and clear explanations · High patient satisfaction with professionalism/caring attitude.

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