CHA Somerville Campus - Cambridge Health Alliance
Medical Specialties • Somerville, MA
Ratings by platform
- Apple Maps: 4.8/5
- Unilocal: 3.2/5 (20 reviews)
- Rehab.com: 2.88/5 (16 reviews)
- Birdeye (CHA Somerville Urgent Care): 2.8/5 (71 reviews)
What patients say
Patients praise
- Praise for individual physicians and medical staff for being empathetic, intelligent, and attentive
- Positive experiences with urgent care for non-severe, non-life-threatening conditions
- Appreciation for thorough explanations and genuine concern shown by certain doctors
- Convenient access for primary and specialty care services
Common complaints
- Reports of disorganized, rude, or unprofessional administrative and billing staff
- Concerns regarding unexpected high costs, complex billing, and perceived overcharging for urgent care services
- Frustration with long wait times and short, rushed consultations with providers
- Frequent turnover of providers, particularly due to the teaching/resident model
- Past severe critical incidents, including a documented failure of emergency response protocols resulting in patient death
- Issues with parking and facility management
In patients' words
"Dr. Nicole Chan is a wonderful and compassionate doctor. She took the time to answer all my questions and explain everything clearly and thoroughly."
— Loc8NearMe"Beware, this is a hospital, not an urgent care. They will charge for a hospital visit and not an urgent care visit. They also won’t tell you this ahead of time."
— Birdeye"This place feels like you’re visiting the school nurse at a Title 1 elementary school... you only get to see the doctor for 5 minutes.. well, i’m not even confident it was a doctor."
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