Ellis Medicine
Behavioral Health • Schenectady, NY
Ratings by platform
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What patients say
Patients praise
- Some patients report positive, kind, and helpful interactions with clinicians and therapists.
- Recognition of staff going out of their way to assist with logistics like insurance and transportation.
- Availability of diverse treatment programs and specialist support.
Common complaints
- Reports of poor administrative and receptionist responsiveness, including difficulty scheduling, double-booked appointments, and slow return of calls.
- Complaints regarding medication management, such as delays in prescription refills, lack of review of medical records, and perceived apathy from staff.
- Long wait times for services, including in emergency or urgent care contexts.
- Reports of feeling treated as a "charge to insurance" rather than a patient.
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