Mental Health Services

Patients praise

• Some patients report positive, kind, and helpful interactions with clinicians and therapists.
• Recognition of staff going out of their way to assist with logistics like insurance and transportation.
• Availability of diverse treatment programs and specialist support.

Common complaints

• Reports of poor administrative and receptionist responsiveness, including difficulty scheduling, double-booked appointments, and slow return of calls.
• Allegations of focus on financial gain or "head count" over patient care.
• Complaints regarding medication management, such as delays in prescription refills, lack of review of medical records, and perceived apathy from staff.
• Long wait times for services, including in emergency or urgent care contexts.
• Reports of feeling treated as a "charge to insurance" rather than a patient.