Services for Schenectady County
Behavioral Health • Schenectady, NY
Ratings by platform
- Schenectady Center (Rehabilitation): 3.6/5 stars (238 reviews)
- Ellis Medicine Urgent Care at Mohawk Harbor: 2.8/5 stars (102 reviews)
- Ellis Hospital: 58% (9% lower than national average) (Not explicitly listed total count, noted as patient experience rating)
What patients say
Patients praise
- High-quality, commendable service from some clinical staff in specialized care (e.g., PT/OT)
- Supportive and welcoming staff in certain facilities
- Proactive community outreach programs (e.g., pediatric dental)
- Clean and well-maintained environments in some rehabilitation settings
Common complaints
- Long wait times in emergency departments
- Rude or dismissive behavior from some medical and administrative staff
- Perception of inadequate care or lack of thoroughness by some providers
In patients' words
"Horrible spent 9 hours before being seen by a physician in the ER. Very low on staff and extremely rude."
— Yelp review for Ellis Medicine"Condescending “mid-level” doctor made me feel stupid for coming in for what turned out to be a life-threatening condition. Clearly did not want to be there. Appalled at the care. Never again."
— Birdeye review for Ellis Medicine Urgent Care"I received commendable service from every department and every staff member I encountered. PT and OT personnel did a superior job..."
— Birdeye review for Schenectady CenterMore clinics in Schenectady
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