Urgent & Primary Care in Santa Clara, CA - Carbon Health
Primary Care • Santa Clara, CA
Ratings by platform
- Google/Birdeye: 3.8/5 stars (~501-506 reviews)
- Zocdoc: 4.51/5 stars (163 reviews)
- Solv Health: 4.3/5 stars (~113-173 reviews per specific entry)
- Yelp: 2.0/5 stars (~52 reviews)
What patients say
Patients praise
- Professional and caring medical providers and staff
- Quick and efficient treatment once seen for some patients
- Convenience of online appointment booking and same-day availability
- Thorough medical explanations and effective diagnoses
Common complaints
- Long wait times, even with appointments
- Communication issues regarding appointment cancellations and prescription fulfillment
- Unorganized front desk staff and rude service reported by some patients
- Concerns about cleanliness in the lobby area
- Complaints regarding billing transparency and perceived deceptive scheduling practices
In patients' words
"What a mess this place is. Never going here again. 2 hour wait and the doctor will forget to send your prescription in."
— MapQuest/Yelp user review"From the moment I walked into the facility, being seen and treated, I have nothing but praise and respect for the staff as well as the care I received."
— Solv Health user review"Great staff and are very attentive to the patient. Seems like the back cloud and app still needs work."
— Birdeye user reviewMore clinics in Santa Clara
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