Pediatrics - Santa Clara Valley Medical Center
Pediatrics • Santa Clara, CA
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 2 out of 5 stars (3,834 patient surveys)
- Birdeye/Google: 2.9 out of 5 stars (1,026 reviews)
What patients say
Patients praise
- Quality of bedside care, including physical, occupational, and speech therapy
- Some positive experiences with specific clinical staff and physicians
Common complaints
- Long wait times for appointments and in waiting rooms
- Concerns regarding staff communication and professionalism
- Difficulty reaching departments via phone
- Reported issues with patient navigation and triage processes
- General complaints regarding hospital environment such as noise levels and cleanliness
In patients' words
"Therefore, our wait times for routine new patients is about six to seven months."
— Internal email from pediatric specialists as reported by NBC Bay Area"My nephew who is progressing well and able to verbalize says that this place offers the best care in terms of bedside care as well as PT, OT and speech therapy."
— Yelp user reviewMore clinics in Santa Clara
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