Pediatrics - My Doctor Online - Kaiser Permanente
Pediatrics • Santa Clara, CA
Ratings by platform
- AppRecs (My Doctor Online app): 4.7 out of 5 stars (~12,000 ratings (My Doctor Online app))
- U.S. News Doctor Finder: 5 out of 5 stars (example) (34 ratings (example doctor profile))
- WebMD Care: 4.0 - 4.5 out of 5 stars (examples) (3-6 ratings (example doctor profiles))
What patients say
Patients praise
- High user satisfaction with the My Doctor Online app for managing health needs like appointments, prescriptions, and test results
- General appreciation for clean facilities and friendly nursing staff at the Santa Clara pediatric clinic
- Individual pediatricians are often rated highly by patients as a top choice
- Comprehensive digital access to medical records, email communication, and online scheduling tools
Common complaints
- Occasional app crashes and technical issues with My Doctor Online, such as difficulty retrieving information or video call disruptions
- Reports of occasional appointment delays
- Mixed anecdotal feedback on individual provider experiences
In patients' words
"Clean waiting room, friendly nurses at each front desk, once you get used to the 5 minute appointment delay there is nothing to complain about"
— LocalityBiz reviewer"the app crashes a lot whenever i try going on video call with my therapist. not really for any particular reason either... sometimes it gets stuck on the "retrieving your information" screen after logging in."
— AppRecs reviewerMore clinics in Santa Clara
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