Santa Clara Family Health Plan
Family Medicine • Santa Clara, CA
Ratings by platform
- Top Rated Local: 3.7/5 (16 reviews)
- Yelp: 2.0/5 (32 reviews)
- NCQA Health Insurance Plan Ratings: 1.5/5
What patients say
Patients praise
- Helpfulness of some customer service representatives
- Quick resolution of specific issues in certain cases
- Accessibility of some covered services such as In-Home Supportive Services
Common complaints
- Difficulties with customer service interactions and staff professionalism
- Challenges with the grievance and authorization process
- Overall dissatisfaction reported by some members regarding accessibility and care coordination
- Low historical performance ratings on specific metrics such as timely access to care
In patients' words
"Great coverage and fast authorization. They have also been understanding and helped me when a doctor's office had been very rude to me."
— Yelp Review"I admit that SCFHP can leave you feeling frustrated at times, but there have been situations in which they fixed the problem pretty fast."
— Yelp Review"I call this health plan for provider issues this week and last week. Operators answered the phone and indirectly calling me stupid and insulted me."
— Apple Maps ReviewMore clinics in Santa Clara
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Patients praise: Professionalism and compassion in care · Effective communication and language capabilities.
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Santa Clara, CA Cardiologists | Sutter Health Doctors
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