Salem Health Laboratories
Laboratory Services • Salem, OR
What patients say
Patients praise
- Professional and skilled phlebotomy staff in many instances
- Recent industry recognition (2024 Lab of the Year) for quality and process improvement
- Generally positive patient experiences at specific lab locations like State Street
- Compassionate care provided by specific staff members during difficult procedures
Common complaints
- Long wait times at some locations
- Understaffing concerns in lab operations
- Frustration with administrative or computer system processes for lab orders
- Occasional poor staff conduct or perceived lack of respect in broader hospital experiences
In patients' words
"Carol was absolutely amazing from the start. She talked with us, made jokes with us, stayed calm during the incident which helped me stay calm as well. She didn’t rush us or make us feel like this was some inconvenience."
— Birdeye user review for Salem Health Laboratory - Hawthorne"I’ve had the most incredibly frustrating time with my standard urine labs for my medications... How does a medical professional spill a sample like a freakin cartoonish sitcom set up? This is infuriating."
— LocalityBiz user review for Salem Health Laboratory - Building AMore clinics in Salem
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