LewisGale Physicians Gastroenterology - Salem
Gastroenterology • Salem, VA
Ratings by platform
- Birdeye (Google reviews): 4.5 / 5 (213 reviews)
- Wheree (aggregate): 6.9 / 10 (average) (Not stated)
- Healthgrades (Dr. Michael Quinn): Likelihood to recommend: 1 out of 5 (Not stated)
- WebMD (Dr. Joseph Nelson): 4.5 / 5 (47 ratings)
- Vitals (Dr. Joseph Nelson): 4.2 / 5 (Not stated)
What patients say
Patients praise
- Caring, knowledgeable clinicians who explain conditions and treatment clearly
- Improved symptoms and positive outcomes after evaluation and follow-up
- Generally courteous staff and good bedside manner
Common complaints
- Administrative/communication problems (difficulty getting timely responses, long hold times, unreturned messages)
- Appointment scheduling delays and preauthorization-related friction
- Some patients report logistical/frictional issues within the hospital experience (e.g., directions/hygiene concerns)
- Long wait times at least for some visits
In patients' words
"“When I first entered this practice, I really thought I was gonna die and Dr. Shannon Snyder and her nurse. Allison has helped me so much… my symptoms have improved.”"
— Birdeye review excerpt"“Customer feedback indicates notable challenges… particularly regarding administrative and communication issues… difficulties obtaining timely responses… long hold times and unreturned messages.”"
— Wheree summary of patient feedback"“Need a book to read while you wait… The wait is a little long but take a good book… the wait is worth it.”"
— Vitals (Dr. Joseph L. Nelson) review excerpt"“Likelihood to recommend Dr. Quinn… is 1 out of 5.”"
— Healthgrades (Dr. Michael Quinn)More clinics in Salem
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