Salem VA Medical Center | VA Salem Health Care
Primary Care • Salem, VA
Ratings by platform
- MedicalRecords.com / TrustReviewers.com: 4.2/5 (133)
- Momentary Labs (CMS HCAHPS data): 5/5 (397 (CMS HCAHPS based))
- Medicals-Health.com: 4.5/5 (14)
What patients say
Patients praise
- Professional and knowledgeable medical staff
- Clean and well-maintained facilities
- Strong nurse and doctor communication in many instances
- Some patients describe highly positive, family-like care experiences
Common complaints
- Difficulty contacting specific clinics or scheduling appointments
- Long wait times for procedures and in the ER
- Concerns regarding staff attentiveness or communication in specific departments (e.g., mental health, ER)
- Frustration with administrative processes affecting benefits or payments
In patients' words
"At Salem you are treated like a member of their family."
— Patient review on TrustReviewers.com"most staff couldn't care less if anything happened to the patients.. on 2 occasions when the alarm on the door went off... it took way too long before any of them decided to go check it out"
— Patient review on MedicalRecords.comMore clinics in Salem
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