Salem VA Medical Center
Palliative and Hospice Care • Salem, VA
Ratings by platform
- Aggregated third-party review sites: 4.5/5 (133 reviews)
What patients say
Patients praise
- high levels of patient trust in the facility
- favorable ratings compared to national VA averages in quality and patient experience surveys
- staff described by many as professional, friendly, and dedicated
- effective and responsive leadership in addressing veteran concerns
- cleanliness of the facility reported by a majority of patients
- strong communication from nursing and medical staff reported in satisfaction surveys
Common complaints
- difficulty scheduling and rescheduling appointments
- long wait times in some departments, including ER and surgical waitlists
- concerns regarding communication and responsiveness of certain staff members
- isolated reports of poor patient comfort or perceived lack of care
- maintenance issues with facilities reported to the patient advocate
In patients' words
"The mental health department has helped my disabled combat vet husband and provided stellar support. I could go on and on about how great Salem VA is... BEST VA IN THE USA."
— User review, Medicals-Health.com"Its impossible to contact the orthopedic clinic... this appointment was very important to me and the situation was initially very frustrating... however... I am very grateful the hospital has contacted me directly in attempt to resolve this problem."
— User review, MedicalRecords.com"Brought my wife to ER... They had no chair that gives leg support... No sense of patient comfort or protection whatsoever ' Dispicable."
— User review, TrustReviewers.comMore clinics in Salem
AudioNova
Patients praise: Professional and knowledgeable service · Helpful and friendly staff.
Salem VA Medical Center
Patients praise: Professional and knowledgeable medical staff · Clean and well-maintained facilities.
Health Services | VA Salem Health Care
Patients praise: High overall CMS star rating (5 out of 5 stars) reported in certain datasets · Positive feedback regarding specific staff members, nurses, and volunteers who are described as caring and professional.
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