Salem VA Medical Center | VA Salem Health Care | Veterans Affairs
Palliative and Hospice Care • Salem, VA
Ratings by platform
- Aggregated third-party review sites: 4.2 to 4.5/5 stars (based on 133-14 reviews from various aggregators) (133 reviews (aggregated))
- CMS HCAHPS (Centers for Medicare & Medicaid Services): 5 out of 5 stars (CMS Hospital Rating) (397 patient surveys analyzed)
- VA SAIL (Strategic Analytics for Improvement and Learning): 4.0/5.0 (VA SAIL quality rating) (N/A (Composite measure))
What patients say
Patients praise
- high levels of patient trust in the facility
- favorable ratings compared to national VA averages in quality and patient experience surveys
- staff described by many as professional, friendly, and dedicated
- effective and responsive leadership in addressing veteran concerns
- cleanliness of the facility reported by a majority of patients
- strong communication from nursing and medical staff reported in satisfaction surveys
Common complaints
- difficulty scheduling and rescheduling appointments
- long wait times in some departments, including ER and surgical waitlists
- concerns regarding communication and responsiveness of certain staff members
- isolated reports of poor patient comfort or perceived lack of care
- maintenance issues with facilities reported to the patient advocate
In patients' words
"The mental health department has helped my disabled combat vet husband and provided stellar support. I could go on and on about how great Salem VA is... BEST VA IN THE USA."
— User review, Medicals-Health.com"Its impossible to contact the orthopedic clinic... this appointment was very important to me and the situation was initially very frustrating... however... I am very grateful the hospital has contacted me directly in attempt to resolve this problem."
— User review, MedicalRecords.com"Brought my wife to ER... They had no chair that gives leg support... No sense of patient comfort or protection whatsoever ' Dispicable."
— User review, TrustReviewers.comMore clinics in Salem
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