Health Services | VA Salem Health Care
Emergency Medicine • Salem, VA
Ratings by platform
- MedicalRecords.com and Rehab.com: 4.2/5 (133 reviews)
- CMS/Medicare.gov data aggregates: 5/5 (397 reviews)
What patients say
Patients praise
- High overall CMS star rating (5 out of 5 stars) reported in certain datasets
- Positive feedback regarding specific staff members, nurses, and volunteers who are described as caring and professional
- Cleanliness of the facility is frequently noted as a strength
- Effective communication between nurses/doctors and patients in many reported cases
- A significant percentage of patients indicate they would recommend the facility
Common complaints
- Difficulties with administrative tasks such as scheduling appointments, contacting specific departments (e.g., orthopedics), and coordinating care
- Reports of unresponsive or dismissive staff and concerns regarding communication quality
- Issues with delays in prosthetic orders and medical equipment delivery
- Challenges related to patient advocate and complaint resolution processes
- Instances of frustration with non-VA care billing and coordination
In patients' words
"All caring, patient, and personal to each patient. Front desk is always responsive to phone calls, and I never waited longer than 10 minutes for my appointment. Great place for us veterans"
— Rehab.com user review"Its impossible to contact the orthopedic clinic and since they are the only ones who can change an appointment with them. You might get put down as a no show even though you called them several times in advance."
— MedicalRecords.com user reviewMore clinics in Salem
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Patients praise: Accessibility of urgent care services · Convenience of booking via online check-in options.
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Patients praise: high levels of patient trust in the facility · favorable ratings compared to national VA averages in quality and patient experience surveys.
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Patients praise: Professional and knowledgeable service · Helpful and friendly staff.
Salem VA Medical Center
Patients praise: Professional and knowledgeable medical staff · Clean and well-maintained facilities.
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