Health Services | VA Salem Health Care
Emergency Medicine • Salem, VA
Ratings by platform
- MedicalRecords.com and Rehab.com: 4.2/5 stars (~133-267 reviews (varies by platform))
- CMS/Medicare.gov data aggregates: 5/5 stars (397 patients surveyed (CMS/HCAHPS data))
What patients say
Patients praise
- High overall CMS star rating (5 out of 5 stars) reported in certain datasets
- Positive feedback regarding specific staff members, nurses, and volunteers who are described as caring and professional
- Cleanliness of the facility is frequently noted as a strength
- Effective communication between nurses/doctors and patients in many reported cases
- A significant percentage of patients indicate they would recommend the facility
Common complaints
- Difficulties with administrative tasks such as scheduling appointments, contacting specific departments (e.g., orthopedics), and coordinating care
- Reports of unresponsive or dismissive staff and concerns regarding communication quality
- Issues with delays in prosthetic orders and medical equipment delivery
- Challenges related to patient advocate and complaint resolution processes
- Instances of frustration with non-VA care billing and coordination
In patients' words
"All caring, patient, and personal to each patient. Front desk is always responsive to phone calls, and I never waited longer than 10 minutes for my appointment. Great place for us veterans"
— Rehab.com user review"Its impossible to contact the orthopedic clinic and since they are the only ones who can change an appointment with them. You might get put down as a no show even though you called them several times in advance."
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