Sports Medicine & Sports Injuries - Newport Orthopedic Institute
Sports Medicine • Newport, KY
Ratings by platform
- Yelp: 2.7/5 stars (~400-530 reviews (varies by source/platform))
- Facebook: 94% recommend (220 reviews)
- Birdeye (for specific physician Nader A. Nassif, MD): 4.9/5 stars (123 reviews)
What patients say
Patients praise
- Highly regarded and skilled surgeons/doctors for orthopedic procedures
- Successful treatment and recovery outcomes for specific surgeries (e.g., joint replacements)
- Comprehensive range of orthopedic and sports medicine services provided
- Positive experiences with specific clinical and support staff members
Common complaints
- Poor communication and follow-up after appointments or procedures
- Difficulties with billing, insurance authorization, and pricing transparency
- Long wait times in office and on the phone
- Challenges in obtaining medical records or scheduling follow-up care
- Dissatisfaction with office staff interactions and responsiveness
In patients' words
"I trust Dr. Nassif implicitly. He is super smart, and after having him do both a hip and knee replacement, I can say that he is extremely skilled. I am currently recovering from knee replacement and am amazed at the speed of my recovery."
— Birdeye user review"Doctors seem good, but terrible customer experience. First time I went, I got no follow-up of any kind and had to search and talk to them to try to arrange my follow-up procedure."
— Yelp user review"The negative reviews all over the Internet are warranted... first, they took my MRI and they forgot to schedule the appointment... I finally got my surgery scheduled, now the doctor isn't available every 2 weeks for checkups as they promised."
— Birdeye user reviewMore clinics in Newport
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