Primary Health Network
Primary Care • New Castle, PA
Ratings by platform
- Birdeye: 2.7/5 (66 reviews)
- LocalityBiz: 2.9/5
What patients say
Patients praise
- Some specific doctors/providers described as caring or helpful
- Positive experiences with nursing staff in some instances
- Ability to get appointments in some cases
Common complaints
- Difficulty reaching the office via phone
- Unresponsive to messages/appointments
- Rudeness/unprofessionalism of front desk staff
- General administrative/scheduling frustrations
In patients' words
"Very unprofessional, they refuse to answer the phone after multiple attempts to get in contact with them... The women that work at the front desk are very rude and they're only there for a paycheck!"
— Patient review on LocalityBiz"Best dr ever . Fixed all my stuff 1st visit"
— Patient review on LocalityBizMore clinics in New Castle
Primary Care Locations | New Castle, Pa.
Patients praise: Providers who listen, take time, and do not rush appointments · Kind, compassionate, and attentive patient care.
Family Practice Associates
Patients praise: Providers described as compassionate, attentive, and good listeners · Patients feel like partners in their healthcare decisions.
UPMC Heart and Vascular Institute
Patients praise: Professional and personable physicians and medical staff · High patient-reported ratings for individual providers (many averaging 4.7-4.9 stars).
Tristate Pulmonary Medical Practice
Patients praise: thorough and knowledgeable medical care · attentive and good at explaining complex health issues.
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