UPMC Heart and Vascular Institute | New Castle, Pa.
Heart & Vascular Care • New Castle, PA
Ratings by platform
- UPMC Official Provider Directory: Individual provider ratings generally high (e.g., 4.7-4.9/5 stars) (Varies by provider, ranging from tens to hundreds of ratings per individual)
- US News & World Report (UPMC Jameson): 5/5 (Patient Experience) (250 Reviews)
What patients say
Patients praise
- Professional and personable physicians and medical staff
- High patient-reported ratings for individual providers (many averaging 4.7-4.9 stars)
- Competent and helpful nursing care reported by some patients
Common complaints
- Issues with appointment scheduling and long wait times
- Poor customer service experiences with administrative staff (e.g., perceived rudeness, lack of compassion)
- Frustrations with billing processes and lack of itemized statements
- Dissatisfaction with hospital emergency department experiences (not exclusive to the Institute)
In patients' words
"Doctor was very personable and professional. He offered beneficial advice outside of my treatment schedule and forwarded important information that will help some general conditions that I have."
— Customer Review via DrRacheleidelman.com"[A staff member] was rude, ignorant, lacking 'ppl skills,' and having 'zero compassion,' ultimately ending the call by hanging up."
— Customer Review via DrRacheleidelman.com (describing administrative interaction)More clinics in New Castle
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