Physical Therapy | thocc.org | The Hospital of Central Connecticut | CT
Physical Therapy • New Britain, CT
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 2 out of 5 stars (based on 986 surveys) (986 patient surveys)
- HealthLocator (CMS data): 2.5 out of 5 stars (Based on 15 HCAHPS measures)
- Yelp (Hartford HealthCare Rehabilitation Network): 3.3 out of 5 stars (20 reviews)
What patients say
Patients praise
- Cleanliness noted as a relative strength by some metrics
- Majority of patients (61%) would recommend the hospital
Common complaints
- Below-average scores for nurse and doctor communication
- Concerns regarding hospital quietness and cleanliness environment
- Difficulty in receiving help when needed
- Reports of rude staff or receptionists
- Concerns regarding high costs for physical therapy and outpatient services
In patients' words
"Charged ~$1,200 for three 30 sessions with in network insurance. Insurance knocked it down to the $700 range. Insane pricing."
— Yelp review for Hartford HealthCare Rehabilitation Network"patient check in receptionist was very rude. One even said under ..."
— Yelp review for New Britain General CampusMore clinics in New Britain
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