Healthstar Family Practice - Clinics
Family Medicine • Morristown, TN
Ratings by platform
- Birdeye (Google): 4.9/5 stars (1,267 reviews)
- Healthstar Physicians website (rater8): 4.9/5 stars (23,226 ratings)
- Yelp: 1.5/5 stars (13 reviews)
What patients say
Patients praise
- Many patients praise the attentiveness and professionalism of individual providers and nurse practitioners
- High overall ratings on platforms aggregating thousands of verified patient reviews (e.g., 4.9 rating on Birdeye/rater8)
- Convenience of having multiple services (lab, imaging, etc.) in one location
Common complaints
- Issues with communication regarding test results (e.g., MRI/X-ray delays or lack of follow-up)
- Poor administrative or customer service experiences (e.g., office closures without notification, scheduling issues)
- Long wait times during appointments
- Perceived lack of attentiveness or staff communication in some instances
In patients' words
"Dr. Justin Garrison, his full staff and the building design is my dream come true. The one level building accommodate all major test equipment... Dr Garrison is truly the perfect example of how all medical professionals should serve."
— Birdeye (Patient Review)"Was given incorrect information about an MRI. Arrived to have the MRI taken and was lied to twice... office was closed.. No one called to inform me of cancellation."
— Yelp (Patient Review)"My appointment was scheduled for 3pm. I was in the exam room for an hour and a half. I finally walked out in tears. I'm now in so much pain from sitting & standing waiting on them that I will be sick for days if not longer."
— rater8 (Patient Review) for Dana Moreland, FNP-CMore clinics in Morristown
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