Tennessee Oncology Opens New Cancer Clinic in Morristown ...
Cancer Care • Morristown, TN
Ratings by platform
- Yelp (for the overall organization): 3.8 out of 5 stars (29 reviews)
- Better Business Bureau (for the overall organization): A+ rating (Not applicable (BBB rating is based on internal criteria))
What patients say
Patients praise
- increased access to cancer care in northeast Tennessee
- modern, patient-friendly facility design with focus on comfort
- local leadership by a dedicated medical team
Common complaints
- concerns regarding accessibility if complications arise
- criticism of a high-volume business model focused on scheduling over complex care management
- reports of difficulty in reaching physicians directly
- negative experiences with customer service in some locations
In patients' words
"They are like a mill, and their business model relies on scheduling more infusions and enrolling more patients versus troubleshooting complex outcomes and treatment side effects. The doctors are bizarrely unreachable... Worst customer service from a doctor's office that I've EVER experienced."
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