Hercules Medical Clinic - Monterey Bay - Urgent Care ...
Urgent Care • Monterey, CA
Ratings by platform
- Various local business directories: 3/5 (on specific platforms) (Approximately 16 reviews (on BestProsInTown))
What patients say
Patients praise
- Highly praised for diagnostic skills and thoroughness
- Compassionate and kind patient-centered care reported by many long-term patients
- Convenient hours and quick, accessible service reported by some patients
Common complaints
- Negative experiences with telephone communication and staff/doctor demeanor
- Reports of rudeness and perceived focus on insurance/payment issues
- Communication challenges regarding insurance acceptance
In patients' words
"Dr. Vu provides excellent care for patients. He is a good diagnostician; working with his patient to identify health issues and implementing strategies for better health."
— Patient review on LocalityBiz"Called to ask if they were accepting new patients and Dr. Vu answered very rudely, almost screaming... I have no desire to see him now as he is clearly only concerned with money."
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