Primary Care | Monterey, CA
Primary Care • Monterey, CA
Ratings by platform
- Healthgrades (Dr. Michael Gorman): 4.6/5 (87)
- Dr. Terry L. Franklin Practice Website: 4.92/5 (218)
- Healthgrades (Dr. Angelfrey Armas Ruiz): 4.9/5 (57)
- Healthgrades (Dr. R. Bryan Klassen): 4.9/5 (119)
What patients say
Patients praise
- Physicians described as thorough, compassionate, and attentive listeners
- Strong patient-doctor partnerships and personalized care plans
- Effective communication and clear explanations of health issues
- Convenient access via telehealth and some same/next-day appointments
Common complaints
- Long wait times for appointments and phone responsiveness
- Rude, dismissive, or unprofessional administrative staff
- Concerns regarding billing practices and unexpected charges
- Physicians occasionally perceived as rushed, distant, or lacking empathy
In patients' words
"Dr Gorman is compassionate, informative and always discusses my health in detail. I feel as if I have a partner in being an advocate for my health..."
— Healthgrades (Dr. Michael Gorman)"This was the worst doctor’s visit I have ever had in my entire life, and I have seen many doctors. Dr. Kozal showed absolutely no concern for my well being, was rude and unprofessional..."
— Healthgrades (Dr. Jared Kozal)"Dr. Klassen was a joy. Professional, kind, and concerned. Very thorough... It was a delight for one with medical phobia to encounter such a positively reinforcing experience."
— Healthgrades (Dr. R. Bryan Klassen)"The problem I have is with the clerk Nicky, she is awful. I have been a patient for over a year and she simply does not get better. She does not answer the phone, is rude to patients..."
— Healthgrades (Dr. Peter Franklin)More clinics in Monterey
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