Urgent & Acute Care - Madison Regional Health System
Urgent Care • Madison, SD
Ratings by platform
- US News & World Report: 90% of patients willing to recommend (US News)
- National Health Ratings (Home Health Care): 4 out of 5 stars (Quality of Patient Care) (19 completed surveys)
What patients say
Patients praise
- Some positive experiences with specific doctors and staff members described as friendly and attentive
- Commendations on the quality of care received during extended hospital stays
- Positive ratings for the facility's home health services, including communication and overall care quality
- High percentage (90%) of patients willing to recommend the hospital according to some rankings
Common complaints
- Billing and payment issues, including online payment portal difficulties
- Concerns regarding service costs and billing accuracy
- Reports of long wait times for appointments
- Complaints about professionalism and bedside manner of staff
- Allegations of poor communication and dosage errors
In patients' words
"I have billing errors, dosage errors, very long wait times for an appointment and the service people are all just out of school and think they know everything... I kinda have to agree [that it is a band aid station]."
— A-Better-Place.com review"The new building is very well appointed. Really like Dr Clem, he takes the time needed to understand why you are there and to solve for treatment. Great bedside manner."
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